Italian Trulli Transport Vehicle for people with special needs

FAQs

DO I HAVE TO PAY STRAIGHT AWAY?

Some ''special offers'' require payment to be made at the time of the booking.Some other fares could be paid to the driver.

HOW DO I KNOW IF MY BOOKING HAS GONE THROUGH?

After you make a booking you will receive an e-mail that your booking is in process.After that you will receive a confirmation e-mail (or a decline e-mail) with a voucher containg your booking number and all the details of your journey.If you have not receive any e-mail within 24 hours please contact us via e-mail at mcreservations.traffic@gmail.com or at mcrentals.tickets@gmail.com.

HOW CAN I PAY MY ORDER?

You can make a full payment online,a half payment and the rest of the amount to the driver.

IS IT SAFE TO MAKE A PAYMENT VIA YOUR SITE?

Yes,of course.The payment is received by the bank,certified by VISA/MASTERCARD.

PAYMENT PROBLEM

Please send us an e-mail at mcreservations.traffic@gmail.com or at mcrentals.tickets@gmail.com describing the difficulties encountered.

HOW DO I CANCEL MY BOOKING?

You cannot do it by yourself,so please,send us an e-mail with the booking number and your name at mcreservvations.traffic@gmail.com or at mcrentals.tickets@gmail.com and we will do it for you.You will receive a cancellation e-mail within 24 hours.

WHAT SHOULD I DO IF MONEY WAS NOT REFUND?

Please,send us an e-mail with your cancellation e-mail at mcreservations.traffic@gmail.com or at mcrentals.tickets@gmail.com

WHAT IF I HAVE A BULKY LUGGAGE?

For standard luggage the sum of three dimensions (lenght,width and height) does not exceed 158cm.Any bigger luggage can be considered non-standard. Each client can have a standard luggage and a hanbaggage. If you have non-standard or extra luggages with you (surfboard,bikes,wheelchairs,baby strollers,non-standard luggages etc.)consult with mcreservations.traffic@gmail.com what vehicle type is more suitable for you. If you are not a private transfer costumer and you are shuttle services costumer there will be charges for these type of luggages 10,00 euros per item,so please,inform us via e-mail or in "comments" on your booking.

WHAT SHOULD I DO IF MY FLIGHT OR MY FERRY IS DELAYED?

As soon as you find out that your flight or your ferry is delayed,please inform us by calling us on 00302241112654 - 5 and please provide the booking number and the new arrival time. Please notice that if you are shuttle services costumer the transfer will be provided depending on our availabillity and you will be informed of course.

CAN THE DRIVER MAKE A STOP OR CHANGE THE ROUTE?

The voucher,sent to your e-mail to confirm the booking states,the fixed price of a trip to the particular destination without exttra stops or detours.

(ex.)I HAVE BOOKED A CAR FOR FIVE (5) PERSONS BUT WE ARE ONLY TWO (2),CAN I BRING ANOTHER THREE (3) PERSONS WITH US?

Unfortunatelly,the answer to this question is no. The law obliges us to transfer the persons with their names on the voucher and on our list and only.

HOW CAN I FIND MY DRIVER?

IMPORTANT NOTICE: The driver will meet you with the sign showing the name of our company.

-If a pick-up place is an airport,the driver will meet you at the exit of arrivals hall after you passed passport control and claimed baggage.

-If a pick-up place is a port,the driver will meet you at the the exit of the harbour.

-If a pick-up place is a hotel the driver will wait for you outside of the reception area.

PLEASE NOTICE: If the pick-up place is in the OLD TOWN OF RHODES or down in LINDOS the driver will wait for you to the closest point of your hotel.

No need to worry we will inform about the name of the pick-up place.

HOW CAN I BE SURE THAT THE DRIVER WILL PICK ME UP?

We guarantee that the driver will do his/her best to meet you. The driver will have your number so in case he/she will not find you he/she call you. Please keep your phonne switched on.

I CANNOT FIND THE DRIVER WHAT SHOULD I DO?

In case you cannot find the driver,please, call us on 00302241112654 - 5.